DSTV - Poor poor service:

I signed up for a new DSTV Explorer ultra decoder on the 5th February 2021. The sales person told me the decoder will be delivered to my home address within a week. After about 8 or 9 days, I contacted DSTV and was told the decoder was now being sent to my installer and I must be patient. A message was then received on the 26th February 2021 via text to say our installation was schedule for that day. My wife phone installer to find out what time they would arrive and they said they do not have the decoder and cannot understand why the message was sent. I have called DSTV every 2 to 3 days since then and keep getting told I will get a call back confirming what is going on. I have asked them to escalate the problem a number of time and get promised a call back within 24 to 48 hours. To date, I have not received a single call back and have called DSTV at least 6 or 7 times. Extremely poor service. I have been with DSTV for over 13 years and this is how they treat a loyal client.