DSTV POOR PATHETIC CUSTOMER SERVICE AND SERVICE AS A WHOLE

I am so fed up with DSTV , every single month there is an issue I pay almost 1500per month and I can say without a doubt the amount in paying does jot match the services.Every signle time I call in then something gets escalated and I just never get a call back.Got my DSTV internet in March it only worked two weeks after it arrived it wasnt activated I called in numerous times and even did the online chat but still I was billed for a full month.Another routwr was delivered to my premises in March and evey signle month I call them to come and collect they escalate and I hear nothing.I HAVE HAD IT and im deciding to cancel as its a waste of money.I claimed a voucher on the dstv app the voucher does not work I prpbably called and online chatted with dstv for the past 5 days and on Tuesday I call again the agent says to me he will speak to his manager and I need to hold on at exactly 16:38 i was on hold for 56min and the agent never ever got back to me..Is this how one gets treated as a customer at dstv.I even tool a few screenshots of the call time and while I was holding I went onto the live chat spoke to a Lerato and sent her the screenshots of the call that im still on hold and gues what Lerato also escalated the matter and Im stil waiting.I mean its becoming so ridiculous that one has to pay what you are for this serviced and then you get this disrespect I am officially done woth dstv now ..I have got the full package ,the wi fi ,the ultra decoder as well as an additionap decoder which im paying an xtra 155 with my installment..IM DISGUSTED WITH DSTV!!!!