JE
John E
1 reviews | Active since Mar 2022
26 Mar 2022, 08:48
Dstv poor / nonexistent service.
I cancelled my dstv subscription in December and yet three months later I’m still being billed. I have called the dstv call centre umpteen times and each time I’m told the issue will be rectified. Alas, the issue persists.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
26 Mar 2022, 08:55Hi John ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Mar 2022, 08:55
Official
Hi John ,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Mar 2022, 15:30Hi john,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we have completely closed your DStv account and cancelled all debit order transactions. We also reconciled your account as the charges were not reversed by the contact centre for the period from 25/01/2022 till 24/02/2022, hence the debit order collected on 25 March 2022 as your account had an overdue amount.
Please confirm if the debit order will be unsuccessful so that we can process arefund into your banking account.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we have completely closed your DStv account and cancelled all debit order transactions. We also reconciled your account as the charges were not reversed by the contact centre for the period from 25/01/2022 till 24/02/2022, hence the debit order collected on 25 March 2022 as your account had an overdue amount.
Please confirm if the debit order will be unsuccessful so that we can process arefund into your banking account.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Mar 2022, 15:30
Official
Hi john,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we have completely closed your DStv account and cancelled all debit order transactions. We also reconciled your account as the charges were not reversed by the contact centre for the period from 25/01/2022 till 24/02/2022, hence the debit order collected on 25 March 2022 as your account had an overdue amount.
Please confirm if the debit order will be unsuccessful so that we can process arefund into your banking account.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we have completely closed your DStv account and cancelled all debit order transactions. We also reconciled your account as the charges were not reversed by the contact centre for the period from 25/01/2022 till 24/02/2022, hence the debit order collected on 25 March 2022 as your account had an overdue amount.
Please confirm if the debit order will be unsuccessful so that we can process arefund into your banking account.
Kind Regards,
DStv: Hello Peter Team
Best regards,