1 reviews | Active since May 2018
DSTV - Poor customer services
I have paid my DSTV account on the 30 April 2018 - Last week Wednesday my service was disconnected. I phoned their call centre and sent proof of payment. My service was reconnected. Yesterday my service was again disconnected. I phoned again and send proof of payment - My service was reconnected. Today i get a call from DSTV legal department regarding my outstanding account . Really DSTV how many times do i need to email the proof of payment?? On DSTV self service website my statement for May 2018 it shows a credit of R28. So what is going on?
Dear Willemien Strydom
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Willemien Strydom
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Good day Willemien
May I take this opportunity and apologise for the delayed response.
I have been in contact with the finance regarding your payment. Hopefully, it will be allocated into your DStv account within 48 hours.
You will be contacted with the feedback in this regard.
Thank you for taking your time and bring this matter to our attention.
Kind regards
Dinah
Best regards,
Good day Willemien
May I take this opportunity and apologise for the delayed response.
I have been in contact with the finance regarding your payment. Hopefully, it will be allocated into your DStv account within 48 hours.
You will be contacted with the feedback in this regard.
Thank you for taking your time and bring this matter to our attention.
Kind regards
Dinah
Best regards,
Good day Willemien
Your payment is still pending allocation from the finance team.
Feedback will be communicated to you once the payment is allocated.
Thank you for your time and patience.
Kind regards
Dinah
Best regards,
Good day Willemien
Your payment is still pending allocation from the finance team.
Feedback will be communicated to you once the payment is allocated.
Thank you for your time and patience.
Kind regards
Dinah
Best regards,
Good day Willemien
Thank for your time and patience.
You'll be pleased to know that your payment has been allocated.
The next payment is due by 02 June 2018.
Should you require any further assistance, feel free to contact us.
Kind regards
Dinah
Best regards,
Good day Willemien
Thank for your time and patience.
You'll be pleased to know that your payment has been allocated.
The next payment is due by 02 June 2018.
Should you require any further assistance, feel free to contact us.
Kind regards
Dinah
Best regards,