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Patrick M
1 reviews | Active since Jul 2022
05 Nov 2024, 18:15
DSTV poor customer service
Their system, so they say connected a decoder to my profile and they debited huge amount (4 times my premium), I reversed it and they closed/disconnected my account. I called and paid my normal premium and it has been 5 days of ups and downs...reconnected and disconnected. I have in the past few days spend hours on the phone collectively, trying to get this resolved with no luck till now when I am writing this review. No supervisor available to escalate when on the call. Except for one staff (Nokwanda); the rest provide way less than poor customer service.... Very unhappy customer at the moment ðŸ˜ðŸ˜ž
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
05 Nov 2024, 18:28Hi Patrick,
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply05 Nov 2024, 18:28
Official
Hi Patrick,
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us.
We have received your query and are currently looking into it.
Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch.
Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
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Patrick M's updateReviewer Update
06 Nov 2024, 18:37The respond does not help me, it has been escalated since last week, how is that? The story of decoder being activated on self-service differs with one of your consulted. Anyway as long as my account is suspended though I have paid my dues does not satisfy my service expectation... What was I paying for?
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Patrick M's update06 Nov 2024, 18:37
Reviewer Update
The respond does not help me, it has been escalated since last week, how is that? The story of decoder being activated on self-service differs with one of your consulted. Anyway as long as my account is suspended though I have paid my dues does not satisfy my service expectation... What was I paying for?