DSTV POOR CUSTOMER SERVICE

I had my account disconnected on January 6 2022 asked both on app and messenger for my balance for compact bouquet and pvr effect and was told a balance of R608. Today l got disconnected again and asked for balance and told R1316 to my shock l asked why that amount on Messenger at 1609hrs today, until now the person helping me is no longer anyway to ne found. She told me that l have 2 decorders both on compact. I was like how? That person noticed that l was talking sense and disappeared till now. I cawatch my favorite shows, l can't pay. I can't get answers. Bathong