DSTV Poor customer service. Cant solve an easy package downgrade

I cannot seem to downgrade my DSTV account from premium to compact plus: Agents I spoke to and the dates are as follows 30 Nov: Jonathan: He said it was too close to downgrade for 1 Dec 02 Dec : Khadeeja : Downgraded for 1 Jan and debit order for Compact plus went off 20 Jan: Sakhiwe: Website said I am on Premium and that I must pay 919 even thou I downgraded in Dec. So asked again to be downgrade and it was effective 1 Feb and Debit order for Compact went off 12 Feb: Thabo: Website says I am Premium yet again owing 919 so I decided to cancel my subscription hoping that after a few weeks I will reconnect and the premium issue will be resolved once and for all as I couldnt ask every month for a downgrade. Cancellation effective 1 Mar. At this point I do not owe DSTV anything. 1 March: Kgaugelo: the website shows premium yet again and that I owe R1160. upon asking what's happening. I get told that I owe (919 premium and 241 because I was on premium on 1 Feb). Not sure why I was on premium on 1 Feb when I asked for a downgrade on 20 march when I have constantly asked for a downgrade days before and why I was still on premium. I asked to be downgraded / reconnected on Access package and I was told to pay 209 (110 access plus 99 Showmax). I paid this 1 March and now it says I owe R951 (1160 - 209) and I have no access to the access package and I have no access to Showmax 1 March: Mbali. She couldnt sort out the amounts I owe as well as why it still shows premium and said I must contact them tomorrow. Unfortunately this means that I have to contact DSTV every day and every month to get the correct package and billing which totally unacceptable. this is why DSTv is losing customers, poor service and not Netflix. Please fix my subscription, remove Premium from my account. I do not owe you R241 as I was not on premium on 1 Feb as the communications above (I have a copy of all communications). Since I paid R209, I need access to the Access package and Showmax ASAP. Otherwise disconnect me forever and remove amounts owing as I do not owe you anything.