DSTV POOR CUSTOMER SERVICE

I’ve been without catch up and box office for months now and it’s a hassle to get the services back, customer care line is not available or you’re forever listening to the options that are not meeting your query. I’ve tried live chat as well and agents respond sometimes 2 hours later when I’m gone. Last night I was patient enough and managed to chat with an agent for about 30 minutes or so, after going through lengthy processes I was informed to wait 2 to 3 hours and everything will be fine. I checked again now and nothing is resolved. This means that during the lockdown I won’t be having the benefits, this makes me to think again if I still need DSTV or not.