DSTV poor customer service.

Today I have attempted 5 times to get someone to respond to my query regarding the payment of my account. On each occasion I have had to provide my ID number, Customer Number, Cell number,Email and physical address. I explain my query, am told that they will look at my account and the line goes silent until it disconnects. Two of the 5 customer service agents I have spoken to are Memory and Ilunga, both of whom assured me that I would not be cut off which promptly happened. This appears to be the only way to make an enquiry about a DSTV account. My debit Order has gone through as it has done every month until the termination of my service today, even though the bank statement today indicates that the full payment has been made. there appears to be no other way to query this and to get an explanation for an arbitrary outstanding account. It is frustrating beyond measure!