DSTV poor customer service

On the 26/02 I made a payment of R489. From Wednesday I received messages saying my account is in arrears. I contacted DSTV with no luck of being assisted. On the 01/03 I called again and spoke to a gentlemen called Cailin in the CPT call centre who requested me to email my proof of payment and said I would be reconnected. I sent the POP via email and he confirmed receipt. Friday 01/03 I received another message of account in arrears. I called DSTV again and spoke to a lady by the name of Rebaone, who then said not note was put against my account and she does not see the POP. I sent the POP again, never mind before the message I sent a follow up email to Cailin asking if all is in order with account there was no response. Now on Friday 4:30 I emailed the POP to rebaone who then said the same thing that my account won't be disconnected and she said she has put a note for the finance to allocate my payment. She said if my dstv is disconnected I should call in and give the reference of "i85" they will see the note. Sunday 04/03 my account was disconnected and I called again and spoke to a lady called Thandi who requested the POP again. I sent it and she said my account will be reconnected. Until today my account is not connected. I am disappointed at DSTV and its service. I paid and I am not getting my service.