DSTV poor customer service.

I cancelled my DSTV subscription in November of last year through the DSTV call centre. I physically confirmed that the service was no longer active on the decoder. It was definitely disconnected.

When I checked my bank statement this morning, I noticed that the debit orders were still running after cancellation. December, January, February and March.

I phoned DSTV to ask them what was going on and they are not being helpful at all. Apparently they have no record of cancellation.

Surely, I cannot be held liable if their systems do not work. They also refuse to send me an email to confirm that they will be investigating the matter and that the service is cancelled effect immediately.

It seems that once you are on contract they refuse to give you any proof of cancellation and continue to bill irrespective of whether or not the service was cancelled. It seems I am unable to cancel my DSTV. I still cannot confirm that it is actually cancelled.

Dishonest and poor customer service.