DSTV poor customer service

on the 12th April 2016, i contacted Multichoice contact center as my subscription seemed to have been disconnected, no notification or communication was made to me by Mutlichoice about termination of my service, i spoke to an agent Gugulethu Magagula who could not tell me at first why my service was terminated, eventually she put me on hold, after a while she came back to tell me that the system did not debit my account in February. March was debited with no problem. no debit was returned unpaid.<br> they then tried to double debit in April without my consent, which failed, yet no communication to me about the unpaid month. i asked to speak to a supervisor, i was informed that he or she has left the contact center and did not inform them where he or she has gone to ( Monique De Vries), i asked that the supervisor to call me back when he or she is back, the call lasted for 36 minutes, 19h30 call cut, it's now 21h36 no call received from multichoice.<br>