1 reviews | Active since Dec 2011
Dstv poor client services
I recently get a message on my TV that my decoders hard drive are *******. On Friday 25 Sep 20 I visited the office at Water Glen in Waterkloof. Needless to say the closest one to me which is 28km from me. Single trip. After being standing outside for 40 minutes I could enter and sit for about another 40 minutes before I was called to the desk. I explained my problem and was told that both my decoders need to be swoped but unfortunately they are off line and will not be able to assist me. On 30 Sep 20, I went back to them to get my decoders replaced and was once again told that they are offline and not able to assist me. I explained that I was paying for the service and it is not acceptable. The lady told me that I must cancel my subscription as there was nothing she could do about it. I phoned Dstv main offices and was informed that they are offline and unable to help me.
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We do confirm our system was down and giving intermittent issues which affected most of our functions. Our technical department worked around the clock to ensure the problem is finally resolved with less inconvenience to our customer. We are deeply sadden by the way you assisted when you visited one of our agencies.
Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. We can assure when you visit the agency you will be assisted and the decoder swapped.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
We do confirm our system was down and giving intermittent issues which affected most of our functions. Our technical department worked around the clock to ensure the problem is finally resolved with less inconvenience to our customer. We are deeply sadden by the way you assisted when you visited one of our agencies.
Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. We can assure when you visit the agency you will be assisted and the decoder swapped.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,