MZ
Mpho Z
1 reviews | Active since Nov 2019
06 Nov 2019, 18:04
DSTV - Poor client service (thechnical )
I've recently bought the latest Explorer 3A and not impress at all . Issue : - BoxOffice and Catch-up I get the error "Not available in this country " , called in and the lady told me she's sorting it out on her side then after that told me to reset my setting to the factory default . Nothing . Tried this several times but still nothing .
If this is an normal issue which client will experience please publish the fix on you FAQ online pages cause look like DSTV contact centre agent don't know how to fix this .
Really sititng with problem and calling day in and out for the same problem with out an fix .
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Replies (1)
DStv (MultiChoice)'s replyOfficial
08 Nov 2019, 20:12Dear Mpho,
We do apologise if your DStv experience has not been as it should have.
The problem you're experiencing generally occurs on decoders that have been newly installed while it waits the recommended 72 hours to load the CatchUp and Boxoffice titles.
If however, it has been more than 72 hours, you will need to format the hard drive. Please note when doing this, you will lose all settings and recordings and should you be connected on a communal dish, you will need to get the settings from your Body Corporate.
Should 72 hours have passed and you're still experiencing the same problem, please follow these steps:
Press the blue DStv button>>> scroll to settings>>>system settings>>>reset to factory default>>>format hard drive.
If you still need any further assistance, please do not hesitate to contact us.
Kind regards,
Amanda
We do apologise if your DStv experience has not been as it should have.
The problem you're experiencing generally occurs on decoders that have been newly installed while it waits the recommended 72 hours to load the CatchUp and Boxoffice titles.
If however, it has been more than 72 hours, you will need to format the hard drive. Please note when doing this, you will lose all settings and recordings and should you be connected on a communal dish, you will need to get the settings from your Body Corporate.
Should 72 hours have passed and you're still experiencing the same problem, please follow these steps:
Press the blue DStv button>>> scroll to settings>>>system settings>>>reset to factory default>>>format hard drive.
If you still need any further assistance, please do not hesitate to contact us.
Kind regards,
Amanda
Best regards,
DStv (MultiChoice)'s reply08 Nov 2019, 20:12
Official
Dear Mpho,
We do apologise if your DStv experience has not been as it should have.
The problem you're experiencing generally occurs on decoders that have been newly installed while it waits the recommended 72 hours to load the CatchUp and Boxoffice titles.
If however, it has been more than 72 hours, you will need to format the hard drive. Please note when doing this, you will lose all settings and recordings and should you be connected on a communal dish, you will need to get the settings from your Body Corporate.
Should 72 hours have passed and you're still experiencing the same problem, please follow these steps:
Press the blue DStv button>>> scroll to settings>>>system settings>>>reset to factory default>>>format hard drive.
If you still need any further assistance, please do not hesitate to contact us.
Kind regards,
Amanda
We do apologise if your DStv experience has not been as it should have.
The problem you're experiencing generally occurs on decoders that have been newly installed while it waits the recommended 72 hours to load the CatchUp and Boxoffice titles.
If however, it has been more than 72 hours, you will need to format the hard drive. Please note when doing this, you will lose all settings and recordings and should you be connected on a communal dish, you will need to get the settings from your Body Corporate.
Should 72 hours have passed and you're still experiencing the same problem, please follow these steps:
Press the blue DStv button>>> scroll to settings>>>system settings>>>reset to factory default>>>format hard drive.
If you still need any further assistance, please do not hesitate to contact us.
Kind regards,
Amanda
Best regards,