DSTV - poor admin and resolving of queries

I have been billed for 2 decoders, all of a sudden from 2 March 2025, without me giving permission for it. Now, my DSTV connection has been disconnected as they want me to pay for that extra decoder that I did not use neither did I give permission for it to be switched back on. According to DSTV it was re-activated through self-service. I have been on the phone with 2 consultants for nearly an hour, I cannot speak to a supervisor and my DSTV is still disconnected.