DSTV - policy to be reviewed - unfair to DSTV clients

DSTV Explora

The default hard drive was ******* then I replaced with a new hard drive. DSTV explorer has embedded software that allows the formatting of the harddrive which seem not to work on my explora, I took it to the nearest walk in DSTV center as advised by one of the online dstv consultant.

To my surprise, I was told by the technicians on site that, I will have to buy a new DSTV explorer based on the company policy.

1. Why would I buy a new explorer when the problem is with their software? I have realised the software on my decoder is malfunctioning as it doesn't do what it was supposed to.

Either the procedure or strategy used is to catch ppl in order for the company to generate more revenue.

I believe when there is something wrong with my car engine , I would rather replace the engine than the whole car. What's the catch behind DSTV? I still dont see the point of buying another DSTV explora while I can replace the hard drive. There is nothing wrong with unit as it works fine. The problem is the data storage which is the hard drive.

I phoned the call center ref ***2-I32 and was transferred to cancellation department which I waited for more than 30 minutes - no answer.

I am not satisfied with the service, and still cant get help. For that reason I wanna cancel the package I am on