DStv please sort your system, support & refund me, you are failing your customers.

I am very furious with DStv I reported an incorrect debit order 2 months ago & the keep telling me that they will credit my account but come the next month they do the same thing and blame it on system upgrades, finance or the system didn’t calculate the discounts correctly cause it’s on the price lock plan. Each month I called a different agents assists as the one you spoke to before is never available & they give the same excuse like they have a script of what to tell the client. Even the supervisor have a don’t care attitude towards their clients as they say they will sort out your issue & will call you to keep you up to date but they don’t. To Date my issue is still not sorted out after spending hours on phone call explaining everything. Further to all the above they tell you that they are making notes on the system & everything is recorded but they don’t & when you call again they make you explain everything from scratch. If ever you get through to below from DSTV, ask to speak to someone high up as your issue will never get resolve. Sizwe Manqele(Supervisor) Thabiso Kekana Mpila Mathebe(Supervisor) Sipho Dhlamini