DStv please sort your system out, you are failing customers

I am very furious with what dstv is really doing, I reported a problem last week they responded to my review that i must pay R118.70 for my account to be up to date and email the debit order form that they asked me to download. I paid R120, and checked daily the status of my account, which showed that I'm owing R1720. i phoned on friday the 22nd asking the consultants if there were any updates on my account, and they said there's nothing, i sent the debit order form yesterday (25th). this morning when i switched my TV on, i found that my account has been deactivated.