DSTV - please fix !!

Towards the end of October 2022 I purchased a new DSTV contract, which included installation and the supply of a decoder. In due course there was a fault, and DSTV advised me to call out the installers, but they could not tell me who they were! Fortunately I had a record of it, and so I found them and they came and corrected the fault. Now again I have another failure of the service, which after some lengthy interaction with the Jhb. DSTV call center appears to be an installation problem. Once again I am advised to call out the installers. Or, I have to phone other DSTV accredited installers and contract with them myself. Why is it that if you buy a DSTV contract with installation, it becomes your problem to sort out the faulty installation afterwards? From a legal point of view DSTV is responsible for seeing that their installers perform properly, or alternatively fix it within the required legal period. But they wash their hands of them and tell you to fix it. Result is I have no service at the moment, and I'm thoroughly unhappy with the whole situation. Must I again call out the people who have failed to install it properly twice? Come on DSTV, do your share and get this thing fixed once and for all.