DSTV please cancel my subscription and give me my money back. You're lower level employees are the reason your business is going under.

I paid my DSTV account on the 25th as it was inactive for a few months. The service didn't immediately come back on. So I called the call center(Cape Town). After a few attempts to reboot I was told that it would come back on eventually. Nothing happened, I called again the following day. I was promised that I'd receive a call back, nothing happened no phone call, nothing. I called again on 6 different occasions and on all 6 occasions I was told that I would be contacted the problem is being fixed. I had enough of the *********** staff and requested to speak to a manager better yet a Team Leader, but guees what we will call you back. I called again and requested my service cancelled to which they obliged, however, my balance had decreased as apparently I had used their service for a period of 3 days. Nevermind the fact I've been telling them that it doesn't work. I called again this morning and guess what a Team Leader will call me back. Team Leader Niki Nair promised to call me back but didn't ***-I24. And Team Leader Athenkosi Faku ***-I29 also promised to call me back. Customer complaints are the only way you are going to be able to plug holes / find gaps within your business. My next move now is to go to the Ombudsman to claim the enormous amount of money (balance and airtime) and time spent trying to fix this.