AK
Ayanda K
1 reviews | Active since Jun 2019
26 Oct 2020, 00:37
DStv please
Well i just dont know whats going with my acc at dstv... In september i ddnt pay my dstv because i had my own reasons than they decided not to switch it off it played the whole month. In October i didnt pay again they decided to close it they sent me an email saying im owing R1022 then i sent them an email asking why am i owing such an amount they told me 2 pay R848 something then i asked for my statement when i check my statement i see reversal amounts i dont know how because i always pay at pep or Shoprite they dont debt it through my acc.. Then i decided to pay that R860 yesterday but still the decorder is not working they telling that i must pay R364 something so now i must pay extra... Im so ****ed because ive already payed R860 but they telling me im owing them. Whos busy reversing the money i pay 4 my decorder and whos fault is it that they didnt switch it off in September
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
26 Oct 2020, 07:33Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply26 Oct 2020, 07:33
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
26 Oct 2020, 10:24Good day Ayanda,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We tried getting in touch with you on ***, however, the calls went unanswered. Please provide us with your customer number or ID number so that we can access your account and assist accordingly.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We tried getting in touch with you on ***, however, the calls went unanswered. Please provide us with your customer number or ID number so that we can access your account and assist accordingly.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
DStv (MultiChoice)'s reply26 Oct 2020, 10:24
Official
Good day Ayanda,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We tried getting in touch with you on ***, however, the calls went unanswered. Please provide us with your customer number or ID number so that we can access your account and assist accordingly.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
We tried getting in touch with you on ***, however, the calls went unanswered. Please provide us with your customer number or ID number so that we can access your account and assist accordingly.
Please be assured of our best service and intentions at all times.
Kind regards,
DStv Help Team
Best regards,
AK
Ayanda K's updateReviewer Update
26 Oct 2020, 19:59***
AK
Ayanda K's update26 Oct 2020, 19:59
Reviewer Update
***
AK
Ayanda K's updateReviewer Update
26 Oct 2020, 20:49To be honest im so angry called the call centre but i was not assisted i spent over R50 airtime bt i was not helped i just feel like you not taking you customers seriously even now my dstv is OFF
AK
Ayanda K's update26 Oct 2020, 20:49
Reviewer Update
To be honest im so angry called the call centre but i was not assisted i spent over R50 airtime bt i was not helped i just feel like you not taking you customers seriously even now my dstv is OFF
DStv (MultiChoice)'s replyOfficial
01 Nov 2020, 14:47Good day Ayanda,
As per telecom, we have reversed your xtraview charge for this month in lieu of the service you received.
Please remember that if your intention is not to have services active for the month ahead, then please get in touch with us to make us aware.
We can be contacted on any of the below platforms:
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
DStv Help Team
As per telecom, we have reversed your xtraview charge for this month in lieu of the service you received.
Please remember that if your intention is not to have services active for the month ahead, then please get in touch with us to make us aware.
We can be contacted on any of the below platforms:
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
DStv Help Team
Best regards,
DStv (MultiChoice)'s reply01 Nov 2020, 14:47
Official
Good day Ayanda,
As per telecom, we have reversed your xtraview charge for this month in lieu of the service you received.
Please remember that if your intention is not to have services active for the month ahead, then please get in touch with us to make us aware.
We can be contacted on any of the below platforms:
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
DStv Help Team
As per telecom, we have reversed your xtraview charge for this month in lieu of the service you received.
Please remember that if your intention is not to have services active for the month ahead, then please get in touch with us to make us aware.
We can be contacted on any of the below platforms:
LiveChat on the DStv App
Chat to us on Facebook and Twitter
Email ***
Kind regards,
DStv Help Team
Best regards,