MW
Marie W
1 reviews | Active since Jun 2014
20 Oct 2020, 09:25
DSTV plays dumb so that they can *****
Cancelled my DSTV with a months notice. Confirmed with DSTV month-end that it was cancelled. Confirmed - They promised that no further debits will happen. Debits STILL happened. Over a R1000. Requested a refund. They said no problem, will happen in a week's time. Nothing. Called 3 weeks later and they played dumb acting like they never had a conversation with us before. Had to AGAIN tell them that I request a refund. Sitting with a reference number to make it 'feel legit', but know that it will not happen. DO NOT TAKE THEIR WORD.
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Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
20 Oct 2020, 09:47Hi Marie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply20 Oct 2020, 09:47
Official
Hi Marie,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
MW
Marie W's updateReviewer Update
02 Dec 2020, 08:24And still.... you continue to debit my account!!!! Now R35 every month. Just enough so that I will not notice. Will it ever end??? I now have to call DSTV. Go on hold forever... and wait in line to ask someone to STOP taking money. Again. It's ridiculous.
MW
Marie W's update02 Dec 2020, 08:24
Reviewer Update
And still.... you continue to debit my account!!!! Now R35 every month. Just enough so that I will not notice. Will it ever end??? I now have to call DSTV. Go on hold forever... and wait in line to ask someone to STOP taking money. Again. It's ridiculous.