DSTV playing with the signal by Locking and unlocking the system

We made payment three days later due to load shedding and did inform DSTV that we made payment just to find that they haven't reinstated us. Upon calling I spoke to Quinton Joseph who assisted us and then said he would call us in 30 minutes did so in 35 minutes. When they called back the person asked if we can test and we had the MNet Channels in glitches. Then DSTV locked the signal we then called back to inform them that it is locked and was again told that we will be called in 30 minutes. This never happened. We called back after 30 minutes and spoke to Thambi but while we are talking to the Call Centre agent we can see how she is locking and unlocking the system. Upon telling her that we can see them playing with the signal she said that they will refer it to a technical agent. This wasn't sorted.