Dstv playing games

This ia the fourth month calling dstv to reconnect us and the most boring part is we did pay at 1st when we called we were told that some requested for a insurance and it was not us we call the insurance and they cancelled .however the same thing happened the following month and we had to go through the same process ,so this has been going for 4 months now I feel like I am working for dstv someone internal keeps on putting this insurance thing in our account and we end up having to pay double for what I don’t know 🤷♀️.And please note that this is my brothers account