DSTV persistently delivering putrid 'service'

This company truly sucks! It has barely been two weeks since my issue was 'resolved' and we're back to square one. It is not even month-end and my service has been suspended for the second time during May - despite my having paid for the month's subscription. Out of nowhere DSTV is claiming that I activated a second decoder via self-service and is charging me for this decoder. Why on earth would one household using one TV need two decoders? I don't even use self-service. I only check my balance via whatsapp every month. This matter was supposedly resolved earlier this month and my service reconnected, but this morning it was disconnected again! Same story about a second decoder. Please stop giving long-standing customers the middle finger and get your house in order! Just putrid service and gross incompetence!