DSTV/PayU payment not found

On the 30th November 2015 - i used DSTVs Mobile app to make a payment of R491 - the DSTV app uses a service called PayU. The payment was successful - I received an sms from DSTV around the 19th that i have an outstanding payment. When i called DSTV they said the payment failed - I called the PayU service and asked them if that was the case - PayU then sent me an email saying i should give DSTV a merchant reference which i Did. on dstv case number:*** and DSTV call ref ***3-i55 - <br> I even sent dstv my statement showing the money going out my account - When i called DSTV again they asked me to call my bank FNB to confirm - I called FNB for the 2nd time and fnb comfirms that the R491 was a successful payment - As friendly as the stuff at Multichoice are - i am not getting assistance - Can DSTV not contact PayU and liase with them regarding this? Why do i have to do the investigation on their Behalf when i have already sent all documents. I have already paid DSTV again so that i do not get disconnected - can someone help please