DSTV/PayU

As reported previously by Daniel M on 30 Dec 2015 I have had exactly the same experience on Multichoice. i used DSTVs online system to make a payment of my DSTV account using their service called PayU. The payment was successful - I received an sms from DSTV around the 19th that i have an outstanding payment. When I called DSTV they said the payment failed. <br> I sent dstv my statement showing the money going out my account both visa email and at their Randburg offices on numerous occasions - When I called DSTV again they asked me to call my bank to confirm - who confirmed that the a successful payment - As friendly as the staff at Multichoice are - I am not getting assistance - Can DSTV not contact PayU and liase with them regarding this? Why do i have to do the investigation on their Behalf when i have already sent all documents. I have already paid DSTV again so that I do not get disconnected - can someone help please