DSTV payment not reflected on system

I've logged two calls with DSTV for a payment that was done via Credit Card. It should be noted that the payment was done using DSTV's online payment system and the Payat service. The proof of the payment was sent to ********** A response was received as follows: "Thank you for contacting us. The account has been escalated to Central Finance for payment allocation." No response or further update has been received. In the meantime my DSTV has been cut and activated 3 times. Each time an activation fee of R70 has been billed. This has been going on for over a week and it's getting very frustrating. No feedback or response has been sent to me from the finance department. Why is the payment not automatically being picked up by the payment system? Why is DSTV using such a bad payment system such as payat.io? Also there is no escalation procedure to escalate calls.

Frustrated customer