DSTV Payment not recognised and not resolved for months

I have had a serious payment issue with dstv that seems cannot be resolved and has become frustrating and inconvenient, please see my story below:

My normal payment date for my DSTV is on 9th of every month, I generally pay late because I forget, but nonetheless, on the 10th of September 2018 I logged onto DSTV and paid my account through the Pay portal and paid R1833 (2 x DSTV premium subs). I thought everything was fine because I had paid, but on the 16th of September 2018 my DSTV got cut off, so because I was busy at work and my partner needed the DSTV to keep my kids occupied, I couldn't recall if I had paid already or not, so I proceeded to pay again just to get the DSTV activated again. So I paid R1883 (incl. R50 reconnection fee).

A few days later I was looking though my statement through my Std Bank internet banking and I noticed that I had actually paid double, R1833 on 10 Sep 2018 and R1883 on 16 Sep 2018. I immediately contact DSTV customer care center and spoke to the person and I was advised to send the proof of payment to ********** I proceeded to do so and took a screenshot of my internet banking page showing the two payments coming off my account.

A couple days went by and our DSTV got cut off again, so I called customer care again and I went through the whole ordeal again and had to explain everything to the person. I was then told that the proof of payment I sent was not sufficient and I needed to contact Pay and get more transaction details. I contacted Pay and the lady provided me with the details required and confirmed that the transaction had been processed. I subsequently forwarded this to DSTV customer care.

Till today my DSTV keeps getting cut off every 4 days and every time I have to call and explain all of this to the customer care agent.

It has been 2 months and DSTV finance department has been unable to allocate this payment to my account.

I have since paid my account fully and once this payment gets allocated my account needs to be credited with the payment that DSTV cannot find on their system.

I am utterly disappointed with the service I am getting from DSTV. If it wasn't for my mother and my partner being glued to the TV watching DSTV I would've cancelled my services because of this.

DSTV please sort this issue out as every time I call customer care, this takes time out of my work day and is unacceptable.