MA
Mohammed A
1 reviews | Active since Dec 2017
12 Oct 2024, 11:11
DSTV payment not allocated
They are absolutely useless. Today is 12 October and my services have been disconnected. I have to phone everyday for services to get reconnected. A payment was made on 14 September via Easypay. Numerous proof of payments emails and calls have been sent but DSTV have not allocated the payment. They are a useless service provider and cannot sort out a simple issue. I will be disconnecting DSTV and moving to alternative providers who offer similar services
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
12 Oct 2024, 12:29Hi Mohammed,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply12 Oct 2024, 12:29
Official
Hi Mohammed,
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Thank you for reaching out to us. We have received your query and are currently looking into it. Our team will get back to you as soon as possible with the information or assistance you need.
Should there be any further updates or details required, we will be in touch. Thank you for your patience.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
13 Oct 2024, 15:08 Hi Mohammed,
We are writing to express my sincerest apologies for the poor service delivery you experienced with our us. We fell short of our usual standards, and for that, I am truly sorry.
We're currently liason with our Finance team so that the payment can be allocated soonest.
In the meantime, we have restored the services on your account and palce a mandate for your services to not disconnect.
Kind regards,
DStv: Hello Peter Team
We are writing to express my sincerest apologies for the poor service delivery you experienced with our us. We fell short of our usual standards, and for that, I am truly sorry.
We're currently liason with our Finance team so that the payment can be allocated soonest.
In the meantime, we have restored the services on your account and palce a mandate for your services to not disconnect.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Oct 2024, 15:08
Official
Hi Mohammed,
We are writing to express my sincerest apologies for the poor service delivery you experienced with our us. We fell short of our usual standards, and for that, I am truly sorry.
We're currently liason with our Finance team so that the payment can be allocated soonest.
In the meantime, we have restored the services on your account and palce a mandate for your services to not disconnect.
Kind regards,
DStv: Hello Peter Team
We are writing to express my sincerest apologies for the poor service delivery you experienced with our us. We fell short of our usual standards, and for that, I am truly sorry.
We're currently liason with our Finance team so that the payment can be allocated soonest.
In the meantime, we have restored the services on your account and palce a mandate for your services to not disconnect.
Kind regards,
DStv: Hello Peter Team
Best regards,
MA
Mohammed A's updateReviewer Update
13 Oct 2024, 16:21It is unacceptable and has been escalated to finance since 02 Oct but nothing has happened
MA
Mohammed A's update13 Oct 2024, 16:21
Reviewer Update
It is unacceptable and has been escalated to finance since 02 Oct but nothing has happened
DStv (MultiChoice)'s replyOfficial
13 Oct 2024, 16:59Hi Mohammed,
We understand your fustration and apologize for the inconveneince.
We can confirm that going forward you should not experince any disconnections.
We advised you to consider the following payment methods.
Via the DStv Website (Quikest)
- https://payat.io/dstv/***3
EFT:
Bank: ABSA
Branch Code: 632005
Account Number ***
Beneficiary Name: Multichoice DStv Subs
Reference number: ***3
Kind regards,
DStv: Hello Peter Team
We understand your fustration and apologize for the inconveneince.
We can confirm that going forward you should not experince any disconnections.
We advised you to consider the following payment methods.
Via the DStv Website (Quikest)
- https://payat.io/dstv/***3
EFT:
Bank: ABSA
Branch Code: 632005
Account Number ***
Beneficiary Name: Multichoice DStv Subs
Reference number: ***3
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply13 Oct 2024, 16:59
Official
Hi Mohammed,
We understand your fustration and apologize for the inconveneince.
We can confirm that going forward you should not experince any disconnections.
We advised you to consider the following payment methods.
Via the DStv Website (Quikest)
- https://payat.io/dstv/***3
EFT:
Bank: ABSA
Branch Code: 632005
Account Number ***
Beneficiary Name: Multichoice DStv Subs
Reference number: ***3
Kind regards,
DStv: Hello Peter Team
We understand your fustration and apologize for the inconveneince.
We can confirm that going forward you should not experince any disconnections.
We advised you to consider the following payment methods.
Via the DStv Website (Quikest)
- https://payat.io/dstv/***3
EFT:
Bank: ABSA
Branch Code: 632005
Account Number ***
Beneficiary Name: Multichoice DStv Subs
Reference number: ***3
Kind regards,
DStv: Hello Peter Team
Best regards,