Dstv payment issues

I have made payment on the 26 October 2020 110.00 the amount was allocated to the incorrect account I was told to forward a bank statement because a sms confirmation payment was not suffient I went to the bank got a bank statement and forwarded the info to dstv. I was then told a scanned copy of an original bank statement is not sufficient I need it in a pdf format. I don't have a smart phone ultimately I had my daughter download the bank app on her phone to have a pdf generated the payment is still not allocated to my account. On the 16 January some agent that works for dstv gave me the incorrect ACC details again Now I am out of pocket with x2 payment

I don't know what to do

B Pietersen ***