DSTV payment issues

For the last year I have been paying my DSTV subscription by means of the Scan to pay service on the MyDSTV website. Payment for September was made on 26/08. On 03/09 my subscription was deactivated due to the account being unpaid according to DSTV. After an call to their helpline during which I emailed them proof of payment my service was re activated. Great, problem solved. Unfortunately the same happened again on 05/09, 06/09 & 07/09 each time resulting in me wasting my time on a phonecall and DSTV adding a R50 reconnection fee each time. One of the helpline operators mentioned that they are experiencing an internal IT problem that resulted in payments not being linked to accounts.

I find it ridicules that it can take them this long to rectify or to link the Proof of Payment I supp**** to my account resulting in a loss of service to me, a waste of my time and me being financially penalized by a reconnection fee for a problem that exists in their system.