AK
Alfreda K
1 reviews | Active since Apr 2020
16 Apr 2020, 16:02
Dstv payment gone wrong
I am very angry.I had made a mistake with how much I paid for my dstv and so also they cannot locate my payment yet I get a sms from data saying thank you for your payment.I spoke to consultants saying I need proof I did make the payment which I gave them still no one can help me. I paid the money end off march and yet no feedback at all and it is a r2100 that they can't even really help me to reverse in my bank account.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
16 Apr 2020, 17:26Hi Alfreda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Apr 2020, 17:26
Official
Hi Alfreda,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
16 Apr 2020, 22:08 Dear Alfreda/ Monique,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please be assured that your frustration is definitely noted and we intend to address the matter with the urgency that it deserves.
As per telecom, kindly note, one of the R550,00 payments have successfully been allocated to your account, the other two have been escalated for allocation. Until this is done,we will continue to monitor the account. Once this has been done, any available credit will be then be refunded.
As advised, we will require an authority to debit form completed, https://www.dstv.co.za/media/2274/3rd_party_authority_to_debit_bank_account.pdf , as well as proof of banking (a bank statement, bank-stamped letter or cancelled cheque) and a copy of the bank account holder's ID, in order for the refund to be processed.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms:
LiveChat on the DStv AppChat to us on Facebook and TwitterEmail ***
Kind regards,Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please be assured that your frustration is definitely noted and we intend to address the matter with the urgency that it deserves.
As per telecom, kindly note, one of the R550,00 payments have successfully been allocated to your account, the other two have been escalated for allocation. Until this is done,we will continue to monitor the account. Once this has been done, any available credit will be then be refunded.
As advised, we will require an authority to debit form completed, https://www.dstv.co.za/media/2274/3rd_party_authority_to_debit_bank_account.pdf , as well as proof of banking (a bank statement, bank-stamped letter or cancelled cheque) and a copy of the bank account holder's ID, in order for the refund to be processed.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms:
LiveChat on the DStv AppChat to us on Facebook and TwitterEmail ***
Kind regards,Dstv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply16 Apr 2020, 22:08
Official
Dear Alfreda/ Monique,
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please be assured that your frustration is definitely noted and we intend to address the matter with the urgency that it deserves.
As per telecom, kindly note, one of the R550,00 payments have successfully been allocated to your account, the other two have been escalated for allocation. Until this is done,we will continue to monitor the account. Once this has been done, any available credit will be then be refunded.
As advised, we will require an authority to debit form completed, https://www.dstv.co.za/media/2274/3rd_party_authority_to_debit_bank_account.pdf , as well as proof of banking (a bank statement, bank-stamped letter or cancelled cheque) and a copy of the bank account holder's ID, in order for the refund to be processed.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms:
LiveChat on the DStv AppChat to us on Facebook and TwitterEmail ***
Kind regards,Dstv: Hello Peter Team
Please accept our sincerest apologies for the inconvenience this may have caused and for the negative experience that you've had. MultiChoice’s mission is to always strive towards providing a service of world class standards, and thus your recent unsatisfactory experience is regarded with all seriousness.
Please be assured that your frustration is definitely noted and we intend to address the matter with the urgency that it deserves.
As per telecom, kindly note, one of the R550,00 payments have successfully been allocated to your account, the other two have been escalated for allocation. Until this is done,we will continue to monitor the account. Once this has been done, any available credit will be then be refunded.
As advised, we will require an authority to debit form completed, https://www.dstv.co.za/media/2274/3rd_party_authority_to_debit_bank_account.pdf , as well as proof of banking (a bank statement, bank-stamped letter or cancelled cheque) and a copy of the bank account holder's ID, in order for the refund to be processed.
Should you wish to engage any further regarding this or any other matter, please do not hesitate to get in touch with us on any of the below platforms:
LiveChat on the DStv AppChat to us on Facebook and TwitterEmail ***
Kind regards,Dstv: Hello Peter Team
Best regards,