DStv payment due back and forth
I am quite frustrated and getting disgusted with DStv. I normally pay R509 for a Compact and Access packages on my two decoders. On the 14th I received an SMS instructing me to pay R220 for my DStv which I did on the 17th. On the 18th I woke up with a message on my decoder instructing me to pay R509 which then confused and frustrated me. I got in contact with DStv via Facebook direct messaging and they told me I had to pay R289 more than the initial R220, saying the SMS I received had been wrongly sent, so was the message on the decoder which had been delayed. I then paid that R289 on 21st. On the 22nd then DStv sent me another SMS saying they had not received my payment, I need to pay R339 - now I'm confused what exactly is going.
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Replies (2)
DStv (MultiChoice)'s replyOfficial
23 Apr 2020, 08:18Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply23 Apr 2020, 08:18
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
23 Apr 2020, 09:18Hi Sithabiso,
We have tried to contact you on *** but the calls were not successful.
Please be advised that the payment date on your account is the 17th of each month and an amount of R509 is needed for DStv Compact and DStv Access. On the 2020-04-17 we received a payment of R220.00 instead of R509.00 hence you were sent another message to make a payment.
The account was disconnected and a payment of R289.00 was made to activate the account.
Please note that the next payment is on the 17.05.2020 for R 559.00 because the amount you paid did not include a reconnection fee.
Kind regards
DStv: Hello Peter Team
We have tried to contact you on *** but the calls were not successful.
Please be advised that the payment date on your account is the 17th of each month and an amount of R509 is needed for DStv Compact and DStv Access. On the 2020-04-17 we received a payment of R220.00 instead of R509.00 hence you were sent another message to make a payment.
The account was disconnected and a payment of R289.00 was made to activate the account.
Please note that the next payment is on the 17.05.2020 for R 559.00 because the amount you paid did not include a reconnection fee.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply23 Apr 2020, 09:18
Official
Hi Sithabiso,
We have tried to contact you on *** but the calls were not successful.
Please be advised that the payment date on your account is the 17th of each month and an amount of R509 is needed for DStv Compact and DStv Access. On the 2020-04-17 we received a payment of R220.00 instead of R509.00 hence you were sent another message to make a payment.
The account was disconnected and a payment of R289.00 was made to activate the account.
Please note that the next payment is on the 17.05.2020 for R 559.00 because the amount you paid did not include a reconnection fee.
Kind regards
DStv: Hello Peter Team
We have tried to contact you on *** but the calls were not successful.
Please be advised that the payment date on your account is the 17th of each month and an amount of R509 is needed for DStv Compact and DStv Access. On the 2020-04-17 we received a payment of R220.00 instead of R509.00 hence you were sent another message to make a payment.
The account was disconnected and a payment of R289.00 was made to activate the account.
Please note that the next payment is on the 17.05.2020 for R 559.00 because the amount you paid did not include a reconnection fee.
Kind regards
DStv: Hello Peter Team
Best regards,