Dstv payment

I paid my Dstv account on the 14th of April an amount of R550 according to the myDstv app I was supposed to pay R545 but I paid an extra R5. Two hours later my services were not reconnected I called and the consultant said I should send through proof of payment and said he'll change my payment date to the 15 of each month but I need to make another payment of R88 then they will reconnect my services. I paid R90 and sent the proof of the R550 and the R90 then called and asked if they received the proof they said they can't accept the kind of proof as it's not PDF format. I sent my bank statement and called again the lady named Naurisha said she'll reconnect my services until Sunday but can I please go to the bank and ask for the proof then send it and my services won't be disconnected she then gave me a reference incase I run into problems which was i315. Then today on the 16th of April I went to the bank and got the proof and emailed the PDF format to dstv I called them the last couldn't find my email I asked to talk to the manager she said he's not on duty but she'll hand me over to the assistant manager then a guy called Ncumisa spoke to me and said he sees the payment of R550 and R90 so hell reconnect the services I should hold on a few minutes then theybhung up the phone. I called back and spoke to the a lady whom I told I need to speak to the manager she says to me the manager wants to know why then I explained my story she hand me to a lady named Ayanda Mbatha so now it's not longer Ncumisa the assistant manager is Ayanda. I explainedy story to her she tell me I need to pay an extra R430 then they will recconect. Could you please help I can't loose my hard earned R640 (R550 and R90) just like that