1 reviews | Active since Oct 2011
DStv Payment and Subscription
Hi,
I have just had a terrible experience with DStv, I paid my DStv account on the 31st August 2017 and I'm still getting called by the call center and having my DStv PVR cut off saying that I haven't paid my account. I have also tried getting my account on Debit order so many times but every time no debit order goes off and I still need to pay manually.
I have now received an sms saying that I have to pay re-connection fees which is non-sense.
CASE NUMBER: **********
This is terrible service!!!
Dear Kevin
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Kevin
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
Dear Kevin
Thank you for taking the time and bring this matter to our attention.
As discussed, we have referred your proof of payment to our finance team to urgently assist with the allocation.
Furthermore, we have reconnected your services and reversed the reconnection fee's that were charged.
As soon as the payment is allocated, we will be in touch.
Thank you for your continuous support.
Kind regards
Lebogang
Best regards,
Dear Kevin
Thank you for taking the time and bring this matter to our attention.
As discussed, we have referred your proof of payment to our finance team to urgently assist with the allocation.
Furthermore, we have reconnected your services and reversed the reconnection fee's that were charged.
As soon as the payment is allocated, we will be in touch.
Thank you for your continuous support.
Kind regards
Lebogang
Best regards,
Good day Kevin
Thank you for taking my call today.
As discussed, kindly send me the proof of payment showing that the payment was successful to ***.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang
Best regards,
Good day Kevin
Thank you for taking my call today.
As discussed, kindly send me the proof of payment showing that the payment was successful to ***.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang
Best regards,
Dear Kevin
Thank you for the proof of payments.
As soon as the payment is allocated, we will be in touch.
Regards
Lebogang
Best regards,
Dear Kevin
Thank you for the proof of payments.
As soon as the payment is allocated, we will be in touch.
Regards
Lebogang
Best regards,
Dear Kevin
Kindly note the payment has been allocated to your account.
The account is paid until the 28th September 2017.
Thank you for your continuous support.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang
Best regards,
Dear Kevin
Kindly note the payment has been allocated to your account.
The account is paid until the 28th September 2017.
Thank you for your continuous support.
Feel free to contact us should you require any further assistance.
Kind regards
Lebogang
Best regards,