DSTV Payment Allocation not done

today is 4 September and since 2 July DSTV are failing to allocate my payment to my account

hi can some one assist i am having a problem with DSTV i paid in July for six months in advance and since then till today which is in September they keep disconnecting my services every 2 days and i have to call and hold for more than an hour while they transfer you from corner to corner. I have spent a lot of money calling only to hear the same story that this

1. The payment hasn't been allocated 2. Please wait till payment is allocated in 24 Hrs ( then it cuts again ) 3. Please wait for the escalation their email will come 4. i am told you are owing because the payment you made is not allocated to your account ( who's job is it to allocate, mine or them?)

In all this my services are cut off and i must wait .last week they said the same thing and 48hrs later they cut. i am tired of this can someone help resolve it.