DSTV payment

I have made a payment to DSTV from my app and send them a proof of payment, but I unfortunately did not write my "reference number" on the p o p. I called in on 29th of October and told them precisely how much I have paid and the time. On the 01/11/2022 they de-activate me, I call again explaining the situation, they activate me, again on the 03/11/2022 they de-activate me, I call again explain my story, the activate me. Then on the 07/11/2022 they de-activate me, I call and speak to a manager, she activates me again. Today 10/11/2022 they de-activate me again. Everytime DSTV de-activates an account they charge you R50.00, which is now R200.00 already. I have been wasting my cell airtime and work airtime just to call them, because there is no other means of contacting them. I am fed up.