dstv payment

my dstv debit order was made on 28 february 2019 and it was a reversal immediately,i got the notification from my bank. i then made payment on 1 march 2019 exactly the following day of R400 and by mistake i used the incorrect reference number. i have been calling dstv from the 1st of march until today to plead and beg them to allocate payment. they have already disconnected my services twice. ive been sending my proof of payment more than 5 times to different agents who keep asking me to do so. i cannot keep calling dstv when im being treated like a non-paying customer. i agree the mistake was with me, but you cant tell me i made payment on 1 march and 12 march the services are disconnected. i am very frustrated and i need this matter to be attended to. i honestly agree the mistake was with me but i cant be treated like this .