NN
Nerissa N
1 reviews | Active since Mar 2015
22 Feb 2016, 15:25
DSTV Payment
DSTV/ MULTICHOICE after being a paying subscriber for years. Your service is pathetic and continues to worsen. I made an eft payment on the 18-02-2016. I phoned the call centre!!!! numerous times to activate my extra view. I was told it takes 48 hours for the money to reflect. After waiting 48hrs payment still not allocated. I emailed the proof of payment to [Email Removed] on the 20-02-2016. I called again and still no one can help. I have no idea how you think this is appropriate customer service. if this is not sorted today, I will cancel dstv tomorrow.
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DStv (MultiChoice)'s replyOfficial
26 Feb 2016, 09:33Hello nerissanaidoo,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and confirm the payment amount of R699.00 does reflect on your account on the 25th January 2016, your account is active. Your next payment of R699.00 for the month of March, is due on or before the 1st March 2016. It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and confirm the payment amount of R699.00 does reflect on your account on the 25th January 2016, your account is active. Your next payment of R699.00 for the month of March, is due on or before the 1st March 2016. It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,
DStv (MultiChoice)'s reply26 Feb 2016, 09:33
Official
Hello nerissanaidoo,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and confirm the payment amount of R699.00 does reflect on your account on the 25th January 2016, your account is active. Your next payment of R699.00 for the month of March, is due on or before the 1st March 2016. It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We've checked your account and confirm the payment amount of R699.00 does reflect on your account on the 25th January 2016, your account is active. Your next payment of R699.00 for the month of March, is due on or before the 1st March 2016. It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. Should you require any further assistance, please feel free to make use of our other communication mediums (touchpoints) below.
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Nesta
Best regards,