1 reviews | Active since Oct 2015
DSTV / - PAY BACK THE MONEY
Early June I informed DSTV to suspend my services as I was not going to be home for several months.<br> <br> End June - they deducted money from my account - I contacted them and they said they had a system failure (information & request got lost) and they will credit me with service not pay back the money. <br> <br> End July - they deducted money from account again, I contacted them and they said they will reimburse me (never did)<br> <br> End August - they deducted AGAIN - contacted them, they said they will reimburse me for all the monies within 7 days<br> <br> End September - No deduction in my account (finally got that right), but no reimbur*****t either - so I contacted and asked - the Agent said no its takes 40 days to reimburse
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the Finance department so that the amount can be refunded into your bank account. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the Finance department so that the amount can be refunded into your bank account. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
