1 reviews | Active since Sept 2016
DSTV - Pathetic Service - Worst company ever to deal with!!
If I can ever give good advice to anyone it would be not to ever deal with DSTV. In my entire life have I not experienced more pathetic service.
End of September 2019 I logged 3 online requests for a price lock deal, 4 days later no contacted me. I then contacted DSTV to find out what is going on and the agent I spoke to at the time said their systems are offline and that she can’t help me, and I must call back later. I then contacted DSTV the next day and they said they will escalate it and get someone to call me back between 24-48 hours. Another 4 days went by with no one calling me. I then again contacted DSTV and was once again informed that the systems are offline, and they can’t assist me. Another 3 weeks went by with no call from DSTV. I then contacted DSTV on the 25th of October to find out why no one is getting back to me, I was then told it would be escalated again of which meant nothing as the previous escalation was unsuccessful. To my surprise they actually called me back 2 days later and I signed up for the price lock deal. On Thursday 31 October 2019 DSTV contacted me and said they are responding to my price lock request. What a JOKE. But wait this story gets better and this was just the start of all of this frustration. On 01 November 2019 I rented a movie on Box Office and paid through the Masterpass app. The 1st transaction was unsuccessful, so I did it again and the transaction went through successful. I waited a few minutes and the movie did not become available for me to watch. I then contacted DSTV and selected option 4 for Box Office and all they give you is a WhatsApp number. I tried that but they give you basic options and it doesn’t really help at all. I then called DSTV again and spoke to Lindiwe. I explained my situation to her, spent 6 minutes on the line with her and she then placed me on hold for another 6 minutes without coming back to me. I hanged up as I am calling from a prepaid phone. I contacted DSTV again and spoke to Rose. After another 13 minutes Rose informed me that she released the movie and I should give it a few minutes. Another 15 minutes went by and still no movie. I then once again contacted DSTV and spoke to Maseka and again explained my story. Maseka asked me to rent the movie again through the box office account. I iterated the fact that my first transaction was successful and that if I rent it on my box office account that I would be paying double for this movie. This ended up in no resolve and I insisted to speak to a supervisor. Maseka then said she emailed the supervisor and I will get a call back. The supervisor, Martha Khumalo then contacted me back at 21:53, thank you for the call back but seriously at that time of the night? I emailed Martha the proof that my transaction was successful, but Martha then insisted that I rent the movie again through the box office account and she promised me that it would not be billed to my account. After 14 minutes on the phone I did as she asked AND GUESS WHAT THEY CHARGED IT TO MY ACCOUNT!!!!!!!!!!!!!! This whole movie with all my phone calls costed me a total of R133.61 and a lot of frustration. I think it is time that DSTV are being held financially liable for their mess ups, frustration and extra costs from us as the client having to phone them for their mess. Paying nearly a R1000 a month and this is the service you get is totally unacceptable. PEOPLE DON’T DEAL WITH DSTV. NOT WORTH THE MONEY.
How far does one have to go to get service. So yippee Ntando called me back on Tuesday 12/11/2019 to resolve my matters. The issue with the box office was refunded whoopee!!!! However they still don't give a damn about the frustration they cause their clients. It is not always about the money.
I explained to Ntando on Tuesday that the DSTV price lock installation has not been completed since 02/11/2019 when I contacted DSTV to remove the old decoder and activate the new price lock decoder. The lady that I spoke too said their systems are non responsive and that I need to call back later to complete this. I made it clear that they need to call me back as this is their error and not mine. No one ever called me back until I received the call from Ntando on 12/11/2019. When I explained this to Ntando he said he was not sure why she said everything is not sorted as my account is fine. I then logged onto the DSTV app to see if they credited the box office amount only to find out that my account suddenly jumped to over R2400.00. A few minutes later Ntando called me back and said he can see that they didn't remove the old decoder and that he would contact me at 19:00 that evening to finalize the installation. Ntando contacted me back at 19:00 and 5 minutes later I had no DSTV. He claimed that their were issues linking all my decoders. I was offline and without DSTV until 20:30. This is not on. After DSTV came back on I logged into the app again and my account went down to around R1121.00. I asked Ntando why as it should be R995. He said the accounts are closed and that he will sort it out on 13/11/2019 and call me back when it is resolved. I AM STILL WAITING FOR YOUR CALL NTANDO!!!!!!!!!!!!!!!!
We woke up this morning 14/11/2019 and GUESS WHAT, NO DSTV !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. I logged into the app and my account is now R491.19 but I have no DSTV .
SERIOUSLY DSTV YOU ARE BY FAR THE WORST MOST USELESS AND PATHETIC COMPANY IN THIS WORLD TO DEAL WITH. SWITCH MY DSTV BACK ON AND SORT OUT MY ACCOUNT.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! FOR ALL THIS INCONVENIENCE THAT YOU CAUSED ME YOU CAN REALLY GIVE ME FREE VIEWING FOR A YEAR. PAY FOR YOUR MISTAKES MAYBE THEN YOU WILL WAKE UP AND SUPPORT YOUR CUSTOMERS BETTER.
How far does one have to go to get service. So yippee Ntando called me back on Tuesday 12/11/2019 to resolve my matters. The issue with the box office was refunded whoopee!!!! However they still don't give a damn about the frustration they cause their clients. It is not always about the money.
I explained to Ntando on Tuesday that the DSTV price lock installation has not been completed since 02/11/2019 when I contacted DSTV to remove the old decoder and activate the new price lock decoder. The lady that I spoke too said their systems are non responsive and that I need to call back later to complete this. I made it clear that they need to call me back as this is their error and not mine. No one ever called me back until I received the call from Ntando on 12/11/2019. When I explained this to Ntando he said he was not sure why she said everything is not sorted as my account is fine. I then logged onto the DSTV app to see if they credited the box office amount only to find out that my account suddenly jumped to over R2400.00. A few minutes later Ntando called me back and said he can see that they didn't remove the old decoder and that he would contact me at 19:00 that evening to finalize the installation. Ntando contacted me back at 19:00 and 5 minutes later I had no DSTV. He claimed that their were issues linking all my decoders. I was offline and without DSTV until 20:30. This is not on. After DSTV came back on I logged into the app again and my account went down to around R1121.00. I asked Ntando why as it should be R995. He said the accounts are closed and that he will sort it out on 13/11/2019 and call me back when it is resolved. I AM STILL WAITING FOR YOUR CALL NTANDO!!!!!!!!!!!!!!!!
We woke up this morning 14/11/2019 and GUESS WHAT, NO DSTV !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!. I logged into the app and my account is now R491.19 but I have no DSTV .
SERIOUSLY DSTV YOU ARE BY FAR THE WORST MOST USELESS AND PATHETIC COMPANY IN THIS WORLD TO DEAL WITH. SWITCH MY DSTV BACK ON AND SORT OUT MY ACCOUNT.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! FOR ALL THIS INCONVENIENCE THAT YOU CAUSED ME YOU CAN REALLY GIVE ME FREE VIEWING FOR A YEAR. PAY FOR YOUR MISTAKES MAYBE THEN YOU WILL WAKE UP AND SUPPORT YOUR CUSTOMERS BETTER.