DStv Pathetic service and insults from consultants.

Rating definately 10 RED STARS I have been a subscriber of DStv for years. I pay my monthly subscription by debit order. Yesterday 24th September 2019 I received a SMS informing me that my service have been suspended due to non payment and that I must immediately pay R 387.00 because my account is in arrears.I contacted the call center and told them that I have a debit order that goes off on the 7th of the month. This has been done for years and I never had a problem. The agent then told me they did an upgrade and some of the information regarding the debit order details was lost. He was not interested in my problem and told me rudely to pay the money and send an e-mail and they will re-connect my services. Due to the public holiday I had a problem in transferring the money from my bank, it came up every-time with some errors regarding Multichoice's account number etc. I contacted the call center again. Waited for ages just to be insulted by the consultant and told that I must pay because I did not pay for September. According to this lady?? my debit order was returned to them because I did not have funds available. According to the bank statement I then printed from the bank no debit order was presented by them or returned due to not enough funds available. Where did this woman get her information from? Rudely insulting me all the time. After another 3 calls which it total made me spend 90 minutes on the phone I had enough and gave up. What a pathetic experience. Is this the way customers that pay their salaries get treated.