DSTV pathetic service

I m the type who Always pay what is due. In spite of settling my account on 1 March, I had my DSTV channels blocked this morning because I paid late in April LAST YEAR! I, of course, then paid the reconnection fee, in addition to the usual. , However, I was blocked this morning because, I'm told I am in arrears - and have to pay an extra R220 for reconnection. Almost a year later! I understand that the lady who informed me of this is not responsible for the sorry bookkeeping, but I am totally disgusted with the way DSTV conducts its service