DSTV Pathetic service

Good day

I have had multiple issues with DSTV for the past months. I replaced my decorder 4 times only to have the same issue. Now I have bought a new decorder and still have multiple issues with your Call Centre staff who are completely ***********. I held on the line for over 2 hours yesterday: 1st agent was completely lost deleted my profile asked me to hold and transferred me back into the queue 2nd agent was equally lost and advised I need to cancel my subscription and reconnect 3rd agent tried to help but 'due to system issue' could not wish was very convenient as it was almost time for her shift to end This morning I called again, only to speak to a absolutely rude agent who refused to call the account holder for consent as he cannot make outbound calls and wait hours for assistance. This great agent then cut the call on me when I requested a call back from a supervisor.

My subscription is made every month without any issues but the level of service given to your customers does not even warrant a 1 star rating.

Disgusted Customer