DSTV Pathetic service

I have had price lock full package until 28 March 2018. I have never been disconnected in 20year's with multichoice yet as soon as the price lock was over and I requested to be put onto month to month I have been disconnected every few days yet I am being debited on the 25th of every month. Since March to date I have been disconnected a total of approximately 14 time. I call in 30-40 minutes at a time, get reconnected and only a few days later find out I'm disconnected AGAIN. As I write to you now I am disconnected. Paying for a service that is virtually non existant and using my cell phone for long periods of time. I have sent in so many proof's of payment that it's not funny anymore. This is getting ridiculous. Step up your game Multichoice.