DSTV PATHETIC SERVICE

We are having the most trouble with dstv. We have called them on numerous occasions. We had a premium subscription with them which was on my mums name for over 18 years. My mom passed on on the 28 October 2020. We asked them to change the contract to my wife's name which was done. But ever since then all our channels are not working we have the call center over 15 times and have spoke to managers and have escalated the queries we are on the 11 December 2020 and still not resolved we have also taken our decoders in to there branch as dire Ted but still not sorted and in the interim the monthly subscription is being deducted. Pathetic service for a huge company like DSTV to customers of them for over 18 years. ***