DSTV PATHETIC CUSTOMER SERVICE

I have a problem when recording a program. I set my explora to record the Australian Grand Prix early last sunday morning. I the past it did not matter if a program started early/on time or late, the recording would start when the program started and end when the program ends. Apparently not anymore- I watched my recording just before lunch time on sunday and imagine my horror when the recording stopped 2 laps from the end. I phoned DSTV (12.36), The consultant was not able to give a suitable explanation/solution and I asked him to escalate the problem and to get a manager to phone me to sort out the problem. I was told a manager would phone me in the next two hours. Nobody phoned me, eventually on tuesday morning at 10.14 I phoned in again asking why nobody had phoned me. The consultant seemed very vague and asked me to check settings on my decoder. Once done he asked me if the record function was now working. I told him it was always working, just not correctly, he then said he was transferring me to fibre( no idea for what reason) and he was gone. The person in fibre answered but was very faint, I told them I was battling to hear them and I was then put back to the switchboard to start all over again. I was on the line to them on a cell phone for atotal of 26minutes 28 seconds and nothing was sorted. It is now wednesday 05/04/2023 @ 14h35 and still no manager has called me. Pathetic customer service DSTV. Are your managers so important that thet do not deign to phone customers.