DSTV pathetic customer service!!

Absolutely atrocious service from DSTV! On Friday the 2nd June, we phoned the call centre to help us change our master decoder to a different one. We have 3 and merely wanted to change the main one. After 45 minutes on the phone, during which the call centre agent incorrectly advised me to disconnect one of our decoders, reconnect it and promised we would have no reconnection fee, eventually we were told our issue was sorted. Then tonight, the 5th June, our same decoder that was disconnected during the call, was off again. Switched off because we hadn't paid the reconnection fee of R830-odd! I again phoned the call centre, spoke to someone else and was told the reason the decoder was off was because I had changed to a different package!! I was also told that our account doesn't show that we are paying for extra view!!!!!!!

For almost 3 years we have been paying R1,228 per month. Our statements clearly show that we are paying access fees for extra view. Our account is 100% up to date!!! But we have now been told that the Call Centre Team Leader first needs to go and listen to the 45minute call from Friday, will then decide on a way forward and how to explain it to me and will only then phone me back with an answer. In the meantime, they refuse to switch my one decoder back on - BUT I bet they will still take their full debit order at the end of the month!!!!! Customer service my backside!!! I have a right mind to cancel EVERYTHING!!!