Dstv pathetic client service

My payment went off on 31 October 2024, and on 5 November my services was blocked and I was forced to pay to get reconnected. I sent 2 emails to enquire about this, but NO reaction. Today I sent a Facebook message and a "NCC" answered me. I was told the following : Your account is on debt order that is why we debited you were not suppose to pay cash. ~NCC... If that is the case, I am surely due a refund or something. And why NO apology, NOTHING. if this is how you treat clients, maybe we must reconsider our contract with DSTV